Summary
Technical writing and web development experience. Skills include
FrameMaker, Word, templates, Arbortext Epic XML editor, CVS build,
PhotoShop, PaintShop, Adobe Acrobat PDF, HTML, JavaScript, style
sheets & CSS, web technologies including Secure Sockets Layer
(SSL), shopping cart technologies, PayPal documentation and installation,
online transaction processes, and list serves. Projects include
website development, software development, and documentation. Other
skills include project management, web development with e-commerce
specialization, online and offline marketing methods, competitive
analysis, budget analysis, and cursory knowledge of the printing
process for books, manuals, and marketing materials.
Other software documentation includes a beginner's tutorial to website design and development using the software on your PC, installing
PayPal and other online e-commerce systems, FTP, usability and GUI
issues, along with end-user manuals.
Skills
- Systems: Windows, Windows NT, DOS, OS/2,
Macintosh (G4 and iMac), SGI IRIX Unix (on SGI's Indigo, Indy, O2,
and Octane machines), Sun SPARC 5 workstations, Linux.
- Created many websites, including e-commerce sites. HTML,
CSS, CGI and forms, SSI, JavaScript.
Professional Positions
Web Consultant, 2000-2002
Consultant on design, structure, and implementation of various websites, including dialpad.com (created online versions of documents),
depthhypnosis.com (banner ad campaign), susanlevitt.com (colors,
layout, graphics), andreas.com (SSI, CSS, colors), and clogwild.com
(product graphics).
Kyphon, Sunnyvale, CA. May 2002- June 2001
Project managed the creation of a second-generation self-install
Sales presentation CD for remote field reps with software engineer.
Software works with all versions of Windows OS including 95/98,
2000, NT and XP.
Wrote all CD documentation materials including a user manual for
CD software installation and a developer guide to MS-DOS commands
and batch file processing. Produced deliverables in Word and PDF
formats.
Web developer, project manager, and technical writer.
Built second-generation
website for a Palo Alto SAN (Storage Area Networks) startup. Project
manager of team of six (marketing specialists, senior technical
writer, graphics designer, and systems engineer.)
- Designed & built a website with 40 pages.
- Project management: Created timelines and strategy for
project process. Includes an assessment of web and IT technologies
deployed in the SAN industry.
- Research: For the first stage, I wrote a competitive analysis
covering 21 competitors in order to decide what elements were necessary
for the new website.
- In part two, I wrote an executive summary
so that the team could decide on how to move forward.
- For part three, I developed the general layout of the site to give direction for
the graphic designer.
- For part four, I worked with the technical
writer and engineers to develop the JavaScript technologies and
web page templates.
- Defined corporate implementation for website including
fonts, color schemes, and web page templates.
- Added search engine for easy web page indexing and quick
search navigation.
- In order to measure marketing strategies, added Webalyzer
log traffic analysis software.
- In order to maintain contact with customers, developed
customer database. This was done with an online registration process
(offering a free white paper as incentive.) Marketing uses the email
addresses to send a monthly newsletter.
- For web searches, began link relevancy for Search Engine
Optimization (SEO), indexing strategy, and search engine registration.
- Please request Word docs for technical writing and project management.
Web Master
Created website and online presence from scratch based
on clients current business model and future business goals of
acquiring 150-200 stores nationwide.
- Created Word and PDF documents for downloading by current
vendors and retailers.
- Website copy for home page and online catalog.
- Logo and banner design, plus color optimization for the
web, including positioning statement.
- Website storyboard and flow chart.
- User interface design: colors, typography, page layout.
Navigational flow, key visual elements for retailers.
- Set up web space and domain name transfer with current
web hosting service.
- Coding included HTML, JavaScript pop-up boxes in the catalog
section, CGI for order processing, password protected section of
order form for current vendors, and SEO keyword placement.
RamosandCoston,
PLLC, October 2001-February, 2002
Web Master for Nashville law firm. Designed & built website
with 26 pages.
- Bilingual website in English & Spanish: Outsourced
translation. Layout of Spanish text. Managed translation coordinator,
translators, and proofreaders.
- Project Management: worked with paralegals & attorneys.
- Created interface: logo, look-and-feel, CSS, navigation
bar, & attorney photographs.
- Created forms, CGI, and calendaring system.
- Added Secure Socket Layer (SSL) to legal forms, installation
of private and public RSA keys on web hosts server, and linking
website pages to https files.
- Testing and troubleshooting. Worked with ISP's technical
team to fix issues.
SBDC-TAP Program, September 2001-Ongoing (on call as needed)
Technical Consultant for the SBA's Small Business Development Center's
(SBDC) Technical Applications Program (TAP) in San Jose. Tasks include
web marketing strategy, e-commerce, shopping-cart technology, and
building websites from scratch, including look-and-feel, user interface,
logo, graphics, workflow, storyboards, and advising clients in technical
issues.
Clients Include:
- S.F. based tutor service, newsletter, site cleanup, site
maintenance, and web marketing/SEO. www.mystudybuddy.org
- Researched and advised on shopping cart technology including
setting up merchant bank accounts and VeriSign online payment systems.
www.bottom-line-press.com
- SBDC TAP website: restructured website, added CSS, and
logo prototypes.
Web Contractor
- White paper on geodemographics and Claritas' clustering
in PDF format.
- Website development for marketing firm. Includes website marketing
and search engine optimization based on a competitive intelligence
analysisCreated new website. Hand coding HTML in Homesite &
Notepad, JavaScript, CSS, CGI, SSI, PDF, and search engine optimization
(SEO.)
Web Developer
Worked on very short notice helping the team in a
critical phase of migrating large amounts of content to the new
website.
- As part of a team of four, renovated a website from 3,000
pages into 1,500 pages. Worked with marketing and communications
department to develop websites for each GPS product line.
- Maintained three corporate intranets, including the Sunnyvale,
New Zealand, and the employee intranet.
Education
- San Jose State Professional Development, San Jose, CA
Certificate in E-Commerce Management and Internet Business Systems.
Areas of study include web infrastructures, web promotion, and business
strategy.
- San Jose State University, San Jose, CA
B.A., Digital Media Arts and Design
Areas of study include visual and user interface design, software
development, and video production.
- Santa Barbara City College, Santa Barbara, CA
A.A., Art and Liberal Studies: Studies in Art, English, and Digital
Media.
Organizations & Affiliations
National Writers Union, Bay Area, 2001-ongoing.
Web developer and technical advisor of the National Writers Union's
Technical Writers' Trade Group. 7,500 members, include 400 Silicon
Valley technical writers and editors.
Implemented website for their upcoming seminar in self-publishing. See description below.
Web master, developer, and coordinator.
- Content management.
- Website copy writing.
- Set up PayPal payment system.
- Created interface, website banner, and page templates.
- Testing and troubleshooting: Worked with ISP's technical
team to fix issues.
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